Our Policies - Help For Heroes

Beneficiary Complaints Policy

We want to provide our beneficiaries with the best support possible, but if you are not satisfied with any of our services please let us know

Supporter Complaints Policy

If you are a supporter unhappy with any of your experiences with us, we want to put things right.

Privacy Policy

Help for Heroes takes the privacy of its beneficiaries and supporters very seriously and adheres to all aspects of General Data Protection Regulation.

Cookies Policy

Like other websites, ours uses cookies. These let you navigate around this site and help us improve your experience.

Safeguarding Policy

Safeguarding is at the heart of everything we do at Help for Heroes.

The Fundraising Promise

The Fundraising Promise outlines the commitment we will make to donors and members of the public.

Refund Statement

Find out more about our Refund Statement here.

Our website links policy

This page summarises our policy on website links from and to our site.