About Us / Contact Us

Contact us

If you are a veteran, family member or if you worked alongside the UK military and you need our support, visit our Get Support pages. You could also email us at getsupport@helpforheroes.org.uk or fill in our enquiry form below.

If you'd like to help us support veterans and their families, visit our Give Support pages.

Get in touch

If you have a question, feedback or suggestion, we'd love to hear from you.

Write to us

Help for Heroes
Unit 14 Parkers Close
Downton Business Centre
Salisbury
Wiltshire
SP5 3RB

Phone us

  • If you'd like to help us support veterans and their families, call us on 0300 303 9888 - Monday to Friday, 9am - 5pm. Calls to this number are charged at your standard network rate.


Email us

We're also on hand to respond to any questions you pose on our Facebook pages and Twitter account. Follow us on these channels for news and updates from around the Charity.

Enquiry Form

FEEDBACK AND COMPLAINTS

We always do our best to get things right first time. If something has gone wrong, please let us know so we can put it right. 

Most problems can be resolved by your Key Worker or Case Manager if you have one, or by calling our Supporter Care team. 

If you want to make a formal complaint we have processes to deal with these. 

  • If you are a supporter and would like to make a complaint, please visit our Supporter Complaints page. 

  • If you are a veteran and would like to make a complaint, please visit our Beneficiary Complaints page. 

PRESS ENQUIRIES

For press enquiries email PressOffice@helpforheroes.org.uk and a member of the team will respond as soon as possible. 

Supporter Care Charter

Our Supporter Care Charter explains our Supporter Care Team's dedication to ensuring your enquiries are met with an excellent level of service.