In crisis? Find out how you can get urgent support

If you need support urgently or outside of our working hours, please don’t hesitate to contact

SAMARITANS

Freephone their Veterans Support Hub for the military community on 0808 175 3075 (24/7) or email jo@samaritans.org – to access confidential emotional support for feelings of distress, despair or suicidal thoughts.

SHOUT

A crisis text support service for people in the military community who are struggling and need immediate support to get through a crisis. Text CONTACT to 85258. #TextCONTACT85258

NHS 111

To access medical help fast but when it’s not a 999 emergency, telephone 111 (available 24 hours). To access information from the NHS on conditions, treatments, local services and healthy living, visit the NHS website.

COMBAT STRESS

For urgent psychological support, please call 0800 1381619.

SHELTER

For urgent housing support, please call 0808 800 4444.

If you are a veteran, family member or if you worked alongside the UK military and you need our support, visit our Get help pages. You could also email us at getsupport@helpforheroes.org.uk or fill in our enquiry form below. If you'd like to help us support veterans and their families by donating, fundraising or volunteering, visit our Give Support pages.

Write to us

Help for Heroes

Unit 14 Parkers Close

Downton Business Centre

Salisbury

Wiltshire

SP5 3RB

Phone us

If you'd like to help us support veterans and their families, call us on 0300 303 9888 - Monday to Friday, 9am - 5pm. Calls to this number are charged at your standard network rate.

Email us

If you want to help us support veterans email fundraise@helpforheroes.org.uk.

We're also on hand to respond to any questions you pose on our Facebook pages and X (formerly Twitter) account. Follow us on these channels for news and updates from around the Charity.

For Shop orders and queries visit our shop online or email us at shop@helpforheroes.org.uk.

Office Open Hours

Our Head Office in Downton is open Tuesday - Thursday 9:00am - 4:30pm (ex public holidays).

Feedback and complaints

We always do our best to get things right first time. If something has gone wrong, please let us know so we can put it right. 

Most problems can be resolved by your Key Worker or Case Manager if you have one, or by calling our Supporter Care team. 

If you want to make a formal complaint please visit our Complaints page. 

Press enquiries

For press enquiries plese visit our Press Office page.

Enquiry Form

Can we also contact you about other ways you can support the armed forces community?

We promise to keep your details safe in accordance with our Privacy Policy (link at bottom of the page) . In a nutshell, your details will ONLY be used by Help for Heroes and Help for Heroes Trading Limited, and we’ll NEVER share them for another organisation’s marketing purposes. If you've previously told us how you want us to contact you, forget all the above, we'll carry on as we were.

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