In crisis? find out how you can get urgent support
If you need support urgently or outside of our working hours, please don’t hesitate to contact
SAMARITANS
Freephone 116 123 (24/7) or email jo@samaritans.org – to access confidential emotional support for feelings of distress, despair or suicide thoughts.
SHOUT
A crisis text support service for people in the military community who are struggling and need immediate support to get through a crisis. Text CONTACT to 85258. #TextCONTACT85258
NHS 111
To access medical help fast but when it’s not a 999 emergency, telephone 111 (available 24 hours). To access information from the NHS on conditions, treatments, local services and healthy living, visit the NHS website.
COMBAT STRESS
For urgent psychological support, please call 0800 1381619
SHELTER
For urgent housing support, please call 0808 800 4444
If you are a veteran, family member or if you worked alongside the UK military and you need our support, visit our Get help pages. You could also email us at getsupport@helpforheroes.org.uk or fill in our enquiry form below. If you'd like to help us support veterans and their families by donating, fundraising or volunteering, visit our Give Support pages.
Get in touch
If you have a question, feedback or suggestion, we'd love to hear from you.
Write to us
Help for Heroes
Unit 14 Parkers Close
Downton Business Centre
Salisbury
Wiltshire
SP5 3RB
Phone us
If you'd like to help us support veterans and their families, call us on 0300 303 9888 - Monday to Friday, 9am - 5pm. Calls to this number are charged at your standard network rate.
For Shop orders and queries call 01725 514144 or visit the shop online.
Email us
If you want to help us support veterans email fundraise@helpforheroes.org.uk
We're also on hand to respond to any questions you pose on our Facebook pages and Twitter account. Follow us on these channels for news and updates from around the Charity.
Feedback and complaints
We always do our best to get things right first time. If something has gone wrong, please let us know so we can put it right.
Most problems can be resolved by your Key Worker or Case Manager if you have one, or by calling our Supporter Care team.
If you want to make a formal complaint please visit our Complaints page.
Press enquiries
For press enquiries plese visit our Press Office page.
Supporter care charter
Our Supporter Care Charter explains our Supporter Care Team's dedication to ensuring your enquiries are met with an excellent level of service.