In crisis? Find out how you can get urgent support

If you need support urgently or outside of our working hours, please don’t hesitate to contact


Freephone their Veterans Support Hub for the military community on 0808 175 3075 (24/7) or email – to access confidential emotional support for feelings of distress, despair or suicidal thoughts.


A crisis text support service for people in the military community who are struggling and need immediate support to get through a crisis. Text CONTACT to 85258. #TextCONTACT85258

NHS 111

To access medical help fast but when it’s not a 999 emergency, telephone 111 (available 24 hours). To access information from the NHS on conditions, treatments, local services and healthy living, visit the NHS website.


For urgent psychological support, please call 0800 1381619.


For urgent housing support, please call 0808 800 4444.


If an injury or illness is making things tough, we might be able to help with some of the financial costs to make life easier or to help you get the care you need.  

If we can’t fund something ourselves, we’ll point you in the direction of someone else who might be able to. 

Things we could possibly fund, include

  • Helping with travel costs to go to a medical appointment
  • A laptop so you can have counselling sessions
  • Putting in ramps and widening doors so you can use a wheelchair in your home
  • Adapting a bathroom or kitchen so you can use them properly
  • Leg braces or another similar medical item  
  • Special furniture so that you are comfortable.   

If you are entitled to state benefits or extra support from NHS and council services, we ask that you apply for these first. We can help you look at what possible help is out there. For example, gas, water and electricity companies give some customers extra support if they are in vulnerable situations. 

We may means assess household income when we receive a request for grant funding. This will include asking you to provide us with three months’ bank statements along with your application form.  

If you have a Help for Heroes case manager, they can help you fill in your form. If you don’t have a case manager, email or visit our ask for help page.

If you are a veteran, serving member of the Armed Forces community, if you worked alongside the UK military, or are a relative of any of the above, we are here for you.

Ask for help

Support for other charities 

We have worked with more than 90 Armed Forces organisations and charities to support veterans and their families. 

After carrying out a review of our spending, we decided to focus our attention on providing the best possible services for veterans and families who come to us for support. Therefore, we no longer give grants to other charities and organisations. However, we are always keen to work in partnership with others in the sector to bring together skills, knowledge and resources to support the Armed Forces community. 

Read more about the incredible work we've done with other charities and the grant funding that has helped to change people's live.