You can find out about our policies here, from complaints to cookies and more
The Fundraising Promise outlines the commitment we will make to donors and members of the public.
This promise outlines the commitment made to donors and the public by fundraising organisations which register with the Fundraising Regulator. Those who register with the regulator agree to ensure their fundraising is legal, open, honest and respectful.
The standards for fundraising are set out in the Code of Fundraising Practice.
We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.
If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to compliments and criticism we receive.
We will have a complaints procedure, a copy of which is available on request. Please contact us to request this.
Our complaints procedure will let you know how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory.
We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.