In crisis? Find out how you can get urgent support

If you need support urgently or outside of our working hours, please don’t hesitate to contact

SAMARITANS

Freephone their national helpline on 116 123 (24/7) to access confidential emotional support for feelings of distress, despair or suicidal thoughts

SHOUT

A crisis text support service for people in the military community who are struggling and need immediate support to get through a crisis. Text CONTACT to 85258. #TextCONTACT85258

NHS 111

To access medical help fast but when it’s not a 999 emergency, telephone 111 (available 24 hours). To access information from the NHS on conditions, treatments, local services and healthy living, visit the NHS website.

COMBAT STRESS

For urgent psychological support, please call 0800 1381619.

SHELTER

For urgent housing support, please call 0808 800 4444.

WHAT IS MY RECOVERY?



It’s your personal online space, designed to help you manage your recovery in a way that works for you — in your own time, at your own pace. Here you can:

  • Stay connected with your support team
  • Access tools and resources tailored to you
  • Manage your recovery in your own time
  • Keep your information up to date

Who can use My Recovery?

My Recovery is available to:

  • Veterans
  • Service personnel
  • Family members
  • Civilians who worked under UK military command

who are receiving, or have received, support from Help for Heroes.

If you’ve worked with us before, you may already be able to access My Recovery.

I ALREADY HAVE ACCESS TO MY RECOVERY

Log in now to access your support portal.

Forgotten your password? Select 'Forgot Password' on the login screen - if you have an account, we’ll email you instructions on how to reset it.

LOG IN

I would like access to My Recovery

If you’re receiving, or have received, support from Help for Heroes, and you’re not sure if you have a My Recovery account, click on the ‘Request access’ button below. 

Fill in the short form, and we’ll be in touch.

REQUEST ACCESS

Your profile


Keep your profile up to date with your latest contact details, so we can stay connected and support you better.

    • Upload a profile picture to personalise your space
    • Manage your consent preferences
    • Keep your personal details up to date
    • Complete questionnaires and forms
    • View your dedicated support team




Activities and calendar

Your calendar helps you keep track of everything in one place — from upcoming sessions to local events and support opportunities.

  • Stay organised with your calendar
  • Discover activities and support near you
  • See what’s coming up


No activities in your calendar? No problem - these will be added to your calendar once you're registered for an activity.

News and updates



Stay up to date with news, stories and updates relevant to the Armed Forces community — helping you stay informed and connected.

  • Stay informed with relevant updates
  • Read community stories and information

Self-help guides



Interactive guides you can use anytime, offering practical tools and support across topics like sleep, nutrition and goal setting.

  • Work through guides at your own pace
  • Access tools to support your wellbeing
  • Explore a range of helpful topics

Heroes Strive



Heroes Strive is our adaptive wellness platform, offering a range of guided activities you can do in your own time.

  • Access wellness activities from home
  • Choose options that suit your needs
  • Support your physical and mental wellbeing



 Sessions can be tailored to your ability, including seated or low-impact options, helping you build strength, mobility and confidence at your own pace.

SUPPORT FROM HELP FOR HEROES

My Recovery is one of the ways we continue to support you beyond initial contact — helping you stay connected, informed and supported throughout your journey.

  • 1. About My Recovery

    • My Recovery is designed to help veterans, and families easily book activities, access self-help resources, and complete questionnaires about their wellbeing. The portal offers tailored support and tools to enhance overall wellbeing and support a recovery journey.

    • We take the privacy of our users seriously. Your personal data is handled in line with our strict data protection policies. For further details, please read our Privacy Policy. 

  • 2. Using My Recovery

    • My Recovery is available to members of the UK Armed Forces Community. It’s specifically designed to support the unique needs of veterans, civilians who have worked under UK command, and families. 

    • To help guide you, My Recovery includes a helpful wizard feature - to start, click the ‘?’ icon in the banner at the top of the page, or click here. This tool will walk you through each section and is designed to support new users. 

    • Click on your name in the top-right corner of the screen and select ‘My Profile’. From there, you can: 

      • Add or change your profile picture
      • Update your personal details
      • Review or adjust consent preferences
      • Complete or edit your health questionnaire

        Everything is in one place, so it’s easy to make changes whenever you need. 

      • Visit the Reset Your Password page and enter your email address. You’ll then receive an email with instructions on how to reset your password. Still need help? Get in touch at: myrecovery@helpforheroes.org.uk. 

    • 3. Self-Help Guides on My Recovery

      • Self-help guides are online interactive guides to work through anywhere, at your own pace at whatever time suits you.

        They are designed to be an overview with tools tips and strategies to support you with a variety of subjects, from anger to sleep to goal setting and many more.

      • To get started, simply head to the ‘Self-Help’ section in the top navigation bar. From there you can browse available subjects and select the one you would like to work through.

        Prefer to learn with others? We also offer group courses run via Microsoft Teams, where you can explore these subjects alongside others in the Armed Forces Community - just look out for the ‘Register your interest’ button. 

        If you have any specific learning requirements, we’re always happy to help. Feel free to get in touch, and we’ll do our best to support you. 

      • All our self-help guides are freely available, and you can access them here.

        Can't find what you're looking for? Speak to your point of contact within the Charity or visit the Contact Us page.

        We’re available Monday to Friday, 9am - 5pm. Calls to this number are charged at your standard network rate.

      • Self-help guides are available online for you to explore at your own pace, whenever it suits you best. Feel free to revisit them as often as you like. There’s no limit, and no pressure. 

      • All our subjects are also available as group courses, hosted online via Microsoft Teams, allowing you to learn alongside others in the Armed Forces Community. If you're unfamiliar with Microsoft Teams, we can arrange a test call to help you get started. 

        Each group usually includes up to 10 participants, supported by up to 3 experienced facilitators, creating a space that’s informal and friendly. Sessions are designed with flexibility in mind, to include regular breaks, you are welcome to sit wherever you are comfortable and move around when you feel you need to.

      • Nothing. All our courses are free to members of the Armed Forces Community. 

    • 4. Booking Activities on My Recovery

      • Browse the available Activities, select the one you’re interested in, and follow the booking prompts. You’ll receive a confirmation email once your place is secured. 

        Activities you’re booked onto will appear in your calendar - just click ‘Calendar’ in the top banner. 

      • The event organiser will be in touch with you directly, so you can share any preferences or questions with them. Alternatively, visit the Contact Us page - we're here to help with any queries or changes. 

      • My Recovery offers a variety of ways to connect and take part - from outdoor activities and workshops to group classes and relaxed social gatherings. Be sure to check the Activities page regularly, as new events are added all the time. 

    My Recovery Enquiries

    If you’re not sure whether you already have a My Recovery account, or if you’d simply like to get access, we can help. Share your details and a member of our team will be in touch.