Do you have a question? We want to hear from you. If you would like information about how you can get support, or if you'd like to give your support, get in touch today. Write us a letter, give us a call or send us an email.
If you would like to see how your money is making a difference, our door is always open.
At Help for Heroes we always strive to deliver our best for beneficiaries and supporters. If you do wish to make a complaint, please contact us below.
Our Supporter Care Charter explains our Supporter Care Team's dedication to ensuring your enquiries are met with an excellent level of service. Read more by clicking the button below.
If you’d like to contact us with any questions, compliments or complaints, please do so via one of the following methods:
Write to us
Help for Heroes
Unit 14 Parkers Close
Downton Business Centre
We always do our best to get things right first time. Occasionally, things don’t go as planned. If this happens we’d really value your feedback.
Most problems can be resolved by the team on the ground, for example, over the phone with our Supporter Relationships team or with your recovery Key Worker.
On occasions you may want to make a more formal complaint and we have processes to deal with these.
If you are a supporter or beneficiary wanting to get in touch with Help for Heroes, our 'Get in touch' is the fastest way to contact the right team.
For members of the media
For press enquiries please call 01725 514276 or email PressOffice@helpforheroes.org.uk
Out of Hours Press Office
If you are a member of the media with an urgent query, please try 07980 902 142 and leave a message. We will do our best to call you back.