About / Working at Help for Heroes / Team Help for Heroes

Team Help for Heroes


Our management team is responsible for the day-to-day running of the Charity and is proud to help lead Team Help for Heroes and work with such a passionate and dedicated group of people.


Melanie Waters OBE | CEO

Melanie joined us in 2016.

Before taking up her role here, Melanie was Chief Executive at The Poppy Factory, a leading Armed Forces charity which puts the recovery and employment of disabled ex-Service people at its heart.
In addition to her role with us, Melanie holds a number of non-executive roles. She is a Director of the £35m Big Lottery grant-giving body Forces in Mind Trust, a member of NHS England’s Armed Forces Clinical Reference Group, and elected Vice-Chair of Cobseo (Confederation of Service Charities).
Melanie's background is in both the commercial and charitable sectors, where she has focused on External Affairs, Business Improvement and Operations for companies such as the AA.


James Needham | Chief Operating Officer


Lis Skeet | Services Director 

Lis Skeet joined us as Services Director in 2018. Drawing on over 20 years combined charity, commercial and statutory experience, Lis is focused on evidence-led best practice to achieve positive outcomes for service users and other stakeholders. As The Poppy Factory’s Head of Employability Services,  she oversaw the delivery, growth and evolution of the service, maximising performance and continually developing quality. Prior to this Lis was a Rehabilitation Services Manager in the insurance sector, leading a field-based team of Vocational Rehabilitation Consultants. Having qualified as an Occupational Therapist in 1995 Lis has also worked primarily in neurological rehabilitation within both hospital and community NHS services where she developed a strong interest in occupational rehabilitation. Today, as Services Director, Lis has responsibility for the design and content of the Psychological Wellbeing, Welfare and Veterans Clinical Liaison services, as well as Health and Physical Wellbeing, Career Recovery and Sports Recovery.

Beth Miles | Fundraising, Marketing and Communications Director

Beth Miles joined Help for Heroes in February 2017 and is our Fundraising and Marketing Director. Beth and her team are responsible for all of our fundraising activities that raise money to support to our wounded, injured and sick servicemen and women. Beth’s team also create and execute our marketing campaigns, which help to drive awareness of the work we do and communicate the ongoing need for donations. In addition, Beth’s team includes Help for Heroes Trading, our retail channel which gifts all of its profits back to the charity.

Beth is passionate about helping us to ensure that every penny we spend on raising funds is spent in the most effective way, to maximise donations for our veterans and their families. She has a wealth of experience in helping brands to develop and communicate their messaging, having previously worked in senior marketing roles at companies including Coca-Cola, GSK and United Biscuits.