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Privacy Policy

Privacy Policy Information

Help for Heroes takes the privacy of its beneficiaries and supporters very seriously and adheres to all aspects of the Data Protection Act 2018 and General Data Protection Regulations.

  • We only hold your ‘personal’ data when you provide it to us, e.g., when you donate, buy an item from our online shop, register to take part in an event or challenge, etc.

  • You can visit our website without revealing identifying details such as your name or email address however your IP address will be recorded according to our Cookies Policy.

The data that we do hold is relative to your relationship with us. It will only include personal information if you have voluntarily provided that to us (for instance, a contact method such as home address, phone number and/or email).

By visiting our website, using our services or participating in our activities, you agree to your personal information being collected and used in the manner set out in this Privacy Notice as updated from time to time.

When updated, should there be any material changes and/or changes that could negatively impact you we will make reasonable efforts to notify you in advance and give a reasonable period of time for you to object to such changes.

If you have any requests concerning your personal information or our practices, please contact our Data Protection Officer at: dpo@helpforheroes.org.uk, or by writing to: Unit 14 Parkers Close, Downton Business Park, Downton, Wiltshire SP5 3RB.

Alternatively, please call our supporter care team on 0300 303 9888.

This Policy explains the privacy and the data protection practices about

• Help for Heroes group
• Why we collect your data
• What personal information is collected
• Cookies
• How we use your information
• What information we disclose to other parties
• How long we store your data
• For our beneficiaries, Band of Brothers and Band of Sisters
• For our Volunteers and those who request Volunteer support
• Facebook and Social Media
• How you are in control
• Where we store your data
• Online security
• Links to other websites
• Changes to this Policy