Employee Spotlight - Meet Poppy

Poppy joined us back in 2013, and started her journey working in the donations team. She moved to her role in the Supporter Care Team in 2018 as a Senior Supporter Care Advisor.

Questions with Poppy 

What does a typical day in your role look like?

A typical day in my role involves supporting our valued supporters—whether they’re making a donation, registering a fundraiser, or seeking information on how to get involved. I also handle Helpline calls to assist members of the armed forces community. Alongside this, I support the wider Supporter Care team with complex queries, training, and processes, and work collaboratively across the charity to ensure we deliver an exceptional supporter experience.

What is your favourite aspect of your role?

My favourite aspect of the role is being able to make a genuine difference to both our supporters and the armed forces community. I value the meaningful conversations I have each day—whether that’s helping someone set up a regular gift, providing reassurance through a Helpline call or supporting one of my colleagues.

What do you enjoy most about working for the charity?

What I enjoy most about working at Help for Heroes is the people—being part of a passionate, collaborative team and engaging with our dedicated supporters and volunteers. Their commitment and enthusiasm make every day rewarding.

Getting to know Poppy

Karaoke song of choice?

Any song by Fleetwood Mac

Summer or winter?

Winter! Cosy jumpers and hot chocolates

Dream holiday destination?

Nashville

Go-to sweet treat?

I’m more a savoury girl but if I had to say, it would probably be M&S Percy Pigs

Favourite thing to do in your spare time?

I’ve recently become quite the bookworm, so currently it’s reading a good book and drinking coffee

Are you ready for a new mission? 

If you like the idea of joining a team on a mission, and you’re passionate about making a difference in our team, why not take a look at our open roles.

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