Keziah joined us as a Case Manager in December 2021, where her role was to support Afghan nationals through Project Solidarity. This became a permanent aspect of Keziah's role following its success, and not long after, Keziah also took on supporting members of the Armed Forces community. She joins a team of other Case Managers, and she supports veterans and their families within the Merseyside, Lancashire and Cheshire regions.

Questions with Keziah

What does a typical day in your role look like?

My mornings usually involve me carrying out an assessment for a beneficiary and outlining their next steps, as well as creating an action plan for them to keep. Following this, I will write up case notes from the assessment and complete any relevant referrals. My afternoons can vary from catching up with my team, follow up calls with veterans who I support and completing risk assessments for any upcoming visits.

What is your favourite aspect of your role?

I enjoy how diverse and interesting my role is. One day I can be supporting someone with food vouchers through a grants request, the next day I could be supporting an isolated veteran by helping them find a group where they can socialise with other people and form friendships. The work is challenging and it constantly grounds me.

What do you enjoy most about working for the charity?

My colleagues are passionate about helping the armed forces community to live well after service, and they make the role particularly enjoyable. The charity also has flexible working arrangements, which supports me as a parent and helps me juggle work with commitments at home. 

Working for Help for Heroes is fulfilling and fun as I get to live out my values."

Keziah

Case Manager

Getting to know Keziah

Karaoke song of choice? 

Weak by SWV or R.E.S.P.E.C.T by Aretha Franklin

Summer or winter?

Neither, I prefer Autumn

Dream holiday destination?

Peru and Fiji

What’s you go-to sweet treat? 

Cadbury Dairy Milk Chopped Hazelnut Chocolate Bar

Favourite thing to do in your spare time? 

Colour in my colouring book (yes, there are fun grown up ones)

Are you ready for a new mission? 

If you like the idea of joining a team on a mission, and you’re passionate about making a difference in our team, why not take a look at our open roles.

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