Our commitment to accessibility

At Help for Heroes, we are dedicated to ensuring digital accessibility for all users, including those with disabilities. We continuously strive to improve the user experience and adhere to evolving accessibility standards. Our goal is to provide content that is accessible, usable, and inclusive for everyone. To date, we have introduced the following updates

  • Text-size selector - allows users to choose a larger font size for improved readability
  • Dark/light mode toggle - empowers users to switch between light and dark themes according to their preference.

This accessibility statement applies to the Help for Heroes website. It does not cover other Charity subdomains such as Recovery College self help guides, Strive or the MyRecovery portal; Shop or Donate platform, which have their own accessibility statements.

How you should be able to use this website

We want as many people as possible to be able to use this website.

You should be able to

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We also make the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

We have reviewed and updated all content, documents, and interactive elements to ensure they meet accessibility requirements.

We continue to monitor and test the site regularly to maintain this level of compliance and to improve accessibility wherever possible.

Reporting problems and your feedback

Your feedback

We value your input in our accessibility journey. If you experience any difficulty or have suggestions for improvement, please contact us

We aim to acknowledge and respond to all accessibility feedback within five business days.

Technical information about this website’s accessibility

The Charity are committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Our digital content is developed following these key standards and practices

  • Accessibility guidelines - WCAG 2.2 (AA/AAA)
  • Assistive technologies supported - we are working to ensure our whole site allows for full access of screen readers: NVDA, JAWS, VoiceOver (latest stable versions), Keyboard-only navigation and magnification tools

Compliance status

We are committed to aligning our digital properties with the latest accessibility standards.

  • Current standard - our audited pages are designed to meet WCAG 2.2 AA/AAA criteria
  • Audit scope - partial audit completed by Giant Digital Ltd for key pages on 26 March 2025. A full-site audit is pending
  • Future enhancements - as the accessibility landscape evolves, we are closely monitoring the upcoming WCAG 3.0 guidelines (Bronze, Silver, Gold) and will work diligently to incorporate these enhancements into our digital assets as soon as practicable.

Please note that some third-party content and dynamic features may not yet fully meet these standards. We are continuously working to address these issues.

What we’re doing to improve accessibility

Our process and future plans

We continue to ensure we meet all accessibility requirements within the Web Content Accessibility Guidelines version 2.2 AA standard, by adopting the following approaches:

  • Ongoing audits - we perform regular accessibility audits, both automated (axe-core) and manual expert reviews, supplemented by specialist user testing with assistive technology users
  • Training and development - continuous accessibility training for our product, design, and engineering teams to embed inclusive practices
  • Future standards - we will adopt WCAG 3.0 guidelines as they are released and update this statement accordingly.

Preparation of this accessibility statement

This statement was originally prepared on 5 May 2025.

This website was last tested in October 2025 against the WCAG 2.2 AA standard.

We also used findings from our own testing when preparing this accessibility statement.

Last updated 24 Oct 2025

Legal disclaimer

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your enquiry, contact the Equality Advisory and Support Service (EASS).

While we are committed to making our website accessible, some content provided by third parties or legacy files may not fully conform to WCAG 2.2 or future WCAG 3.0

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