A happy and healthy work life balance makes a big difference to personal wellbeing.

We're committed to creating a positive, flexible and enjoyable working environment for everyone. A place where everyone belongs and thrives.

Most of our colleagues work remotely, and we provide everything you need to do a great job. All you need is a quiet space to work and a strong internet connection.

Pay and Pension

Competitive Pay

Our salary framework is designed to attract and retain the very best people. We regularly review pay in line with the cost of living to ensure fairness and competitiveness.

Pension

Saving for the future is important. Our salary exchange pension arrangement offers a generous 8% contribution from the charity and a minimum 3% contribution from you. Salary exchange also reduces your National Insurance contributions, making your money go further.

Life Insurance

From the end of your induction, you’ll receive comprehensive life insurance cover worth 4x your salary, supporting your loved ones should the worst happen.

Work–Life Balance 

The Way We Work

We work 35 hours a week between 7am–9pm, with core hours of 10am–3pm Monday to Friday. 

Remote working

Most of our colleagues work remotely, and we provide everything you need to do a great job. All you need is a quiet space to work and a strong internet connection. 

Flexible Working

We also welcome applications for flexible working arrangements, and we’ll always consider requests to help you balance your role with your personal commitments.

Generous Holidays

Enjoy 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!

Holiday Buy and Sell Scheme

Choose to buy or sell up to 5 days’ holiday per year, giving you more freedom to manage your time.

Time Off for Volunteering

Take up to three ‘Do Your Bit’ days each year to volunteer in the community.

Long Service Gift Day

We recognise your commitment with an extra day off on or near your work anniversary at five, 10 and 15 years’ service.

Wellbeing and Support

Employee Assistance Programme

From day one, you’ll have free access to Health Shield, covering your mental, physical, and financial wellbeing. This includes money back on physiotherapy, dental and optical care, counselling, discounted gym memberships, health screenings and even a hot stone massage! You can also choose to upgrade your cover.

Community and Belonging 

We believe in the power of connection. Our annual all-colleague conferences bring people together to celebrate achievements, while our monthly coffee sessions over Teams allow everyone to stay connected and up to date, no matter where they are. In addition, our colleague-led huddles provide safe and supportive spaces to celebrate differences, access peer support, and drive positive change. Current huddles include LGBTQ+, Neurodiversity, Menopause, Working Families, and more.

Sick Pay

If you’re unwell, we’ll support you with paid sick leave -

  • Under 6 months’ service = 5 days full pay
  • 6–24 months’ service = 10 days full pay
  • 24–36 months’ service = 20 days full pay
  • 36+ months’ service = 30 days full pay

Family-Friendly Policies

We’re proud to offer enhanced family leave, including - 

  • Maternity - 12 weeks’ full pay + 12 weeks’ half pay + 15 weeks SMP
  • Paternity - 2 weeks’ full pay
  • Shared Parental Leave - 12 weeks’ full pay + 12 weeks’ half pay + 15 weeks ShPP
  • Adoption - 12 weeks’ full pay + 12 weeks’ half pay + 15 weeks SAP

Lifestyle and Discounts

Charity Workers Discount Scheme 

Enjoy free access to a wide range of discounts, from holidays and tech to utilities and gym memberships. 

Cycle to Work Scheme 

Save money on bikes and accessories while spreading the cost. 

Branded Clothing and Merchandise 

Celebrate finishing your induction with a free branded hoodie. After six months, enjoy 20% off merchandise and up to 50% off branded clothing.

Visit Help for Heroes Shop

Working at Help for Heroes is a daily reminder of the power of purpose. You’re surrounded by people who care deeply, and together you get to make a tangible difference for those who’ve given so much."
Ted

Senior Public Affairs and Policy Manager

Read Ted's Story

Learning and Development

At Help For Heroes, investing in our people means investing in our future. Our Learning and Development opportunities aim to empower colleagues, and we are committed to creating an environment where learning is encouraged, achievements are celebrated and development goals are supported.

Are you ready for a new mission? 

If you like the idea of joining a team on a mission, and you’re passionate about making a difference in our team, why not take a look at our open roles.

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