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Earlier this month, Help for Heroes became one of the first veterans' mental health providers in the country to gain recognition, and a quality ‘kite-mark’ as a Veterans’ Mental Health Service Provider by the Royal College of Psychiatrists. 

The Quality Network for Veteran’s Mental Health Services (QNVMHS) was set up in 2020 by the Royal College of Psychiatrists, in collaboration with the Contact group, to promote quality improvement in veterans’ mental health services.

Royal College of Psychiatrists accreditation logo
Royal College of Psychiatrists accreditation logo - © Royal College of Psychiatrists

The key aims of the network include

  • promoting quality improvement  
  • supporting services to share best practice  
  • assisting members through an action planning process  
  • facilitating networking opportunities  
  • building a community of veteran mental health services who can learn from one another.

A rigorous auditing process

A rigorous auditing process of the Charity’s processes and procedures was undertaken by the Royal College of Psychiatrists, peer charities and NHS providers who concluded Help for Heroes met 100 per cent of the criteria required for Accreditation.

This has been achieved through a truly collaborative process involving Hidden Wounds colleagues, colleagues from across recovery services, service users, and their families in order to evidence the Charity meeting around 100 exacting standards.” 

David Walker

Interim Service Director, Help for Heroes

Jemini Jethwa, Programme Manager at the Royal College of Psychiatrists said: We would like to congratulate and commend the Hidden Wounds Service for this fantastic achievement in being awarded accreditation from the Royal College of Psychiatrists. This is a testament to the hard work and dedication of the team in striving to improve the quality of care for veterans and their families through meeting a high threshold of quality standards for veterans mental health services. It has been a delight to work with the team.” 

The ‘Kite-mark’ and accreditation will be valid for three years following a satisfactory interim review.