News / Coronavirus Information and...
Tuesday 17 March 2020

Coronavirus Information and Guidance for Help for Heroes Veterans & Families

Posted by: Help For Heroes | Categories: Coronavirus 2020

During these highly unusual circumstances we remain absolutely committed to supporting your ongoing recovery journey. Many aspects of our support, including Welfare, Psychological Wellbeing, Veterans Clinical Liaison and Fellowship are all available for you via telephone or Skype. In addition our teams are working hard to adapt additional forms of support, including our Recovery College and Health and Wellbeing courses, to deliver these in different ways including Skype and virtual events.

Regrettably, it’s been necessary to take the very difficult decision to pause face to face services at our Recovery Centres and community locations at this time. Our priority is to keep our beneficiaries, colleagues, volunteers and others, safe and well informed.


Whilst coronavirus (COVID-19) continues to present challenges for everyone in our charity community, we feel it’s important to reassure you that we are continuing to follow Government and NHS advice, and keeping developments under regular review.

In line with the latest government advice and to protect our beneficiaries, we are ceasing face to face Help for Heroes recovery events, activities and residential stays from Wednesday 18 March, until further notice. Whilst we’re unable to offer face to face support in our Recovery Centres during this period, our teams are available for you and ready to help.

If you were scheduled to attend an event or activity in the coming weeks, you will hear from our teams directly with further information.

We will be actively reviewing the situation between now and June and will update you as soon as we’re able to resume face to face support.

It is very important that you continue to look after your physical and mental wellbeing over the coming weeks and months, especially during times of uncertainty. We will be sharing advice and options for remote support with you, and Mind have created a great resource called “Coronavirus and your wellbeing”.

In the meantime, we feel it is useful to remind you of NHS guidelines about the best way to protect yourself and others from infection and to prevent further spread. We strongly encourage you to follow the NHS advice which is:


  • Regularly and thoroughly wash your hands with soap and water

  • Avoid touching eyes, nose and mouth

  • Cover your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately. Please flush tissues rather than bin them, where that’s an option


The following symptoms may develop in the 14 days after exposure to someone who has coronavirus (COVID-19) infection:

  • A cough

  • Difficulty in breathing

  • A high temperature


Please stay at home if you have coronavirus symptoms.

In addition, please stay at home for 7 days if you have either:

  • a high temperature

  • a new continuous cough

Do not go to a GP surgery, pharmacy or hospital

Everyone should do what they can to stop coronavirus spreading (social distancing). This is particularly important for people who:

  • are 70 or over

  • have a long-term condition

  • are pregnant

  • have a weakened immune system


Please visit the NHS website for more information on staying at home.

We will continue to review the situation regularly, making sure the interests of you, our beneficiaries, remains at the heart of any decisions we make. We will update you as circumstances change.

If you have any questions or concerns about your recovery, we are here for you. Please contact