Our Policies

You can find out about our policies here, from complaints to cookies and more.
Our Policies
Beneficiary Complaints Policy
We want to provide our beneficiaries with the best support possible, but if you are not satisfied with any of our services please let us know.
Supporter Complaints Policy
If you are a supporter unhappy with any of your experiences with us, we want to put things right.
Privacy Policy
Help for Heroes takes the privacy of its beneficiaries and supporters very seriously and adheres to all aspects of General Data Protection Regulation.
Cookie Policy
Like other websites, ours uses cookies. These let you navigate around this site and help us improve your experience.
The Fundraising Promise
The Fundraising Promise outlines the commitment we will make to donors and members of the public.
Refund Statement
Find out more about our Refund Statement here.
Our website links policy
This page summarises our policy on website links from and to our site.