Contact Us

Do you have a question? We want to hear from you. If you would like information about how you can get support, or if you'd like to give your support, get in touch today. Write us a letter, give us a call or send us an email.

If you would like to see how your money is making a difference, our door is always open.

At Help for Heroes we always strive to deliver our best for beneficiaries and supporters. If you do wish to make a complaint, please contact us below.

Supporter Care Charter

Our Supporter Care Charter explains our Supporter Care Team's dedication to ensuring your enquiries are met with an excellent level of service. Read more by clicking the button below. 

Our Supporter Care Charter

If you’d like to contact us with any questions, compliments or complaints, please do so via one of the following methods:

Write to us

Help for Heroes

Unit 14 Parkers Close

Downton Business Centre




Phone us

  • To Give Support call us on 0300 303 9888 - Monday to Friday, 9am - 5pm (calls to this number are charged at your standard network rate)
  • To Get Support call your nearest Recovery Centre
    • North: Phoenix House, Catterick 01748 834148
    • West: Plymouth Recovery Centre 01752 562179
    • East: Chavasse VC House, Colchester 01206 814880
    • South: Tedworth House, Tidworth 01980 844200
  • For Help for Heroes Shop orders and queries call 01725 514144 or visit the site here.

Email us

We’re also on hand to respond to any questions you pose via our Facebook pages and Twitter account.

We always do our best to get things right first time. Occasionally, things don’t go as planned. If this happens we’d really value your feedback.

Most problems can be resolved by the team on the ground, for example, over the phone with our Supporter Relationships team or with your recovery Key Worker.

On occasions you may want to make a more formal complaint and we have processes to deal with these.

  • If you are a supporter and would like to make a complaint, click here
  • If you are a beneficiary and would like to make a complaint, click here

If you are a supporter or beneficiary wanting to get in touch with Help for Heroes, our 'Get in touch' is the fastest way to contact the right team.

For members of the media

For press enquiries please call 01725 514276 or email

Out of Hours Press Office

If you are a member of the media with an urgent query, please try 07980 902 142 and leave a message. We will do our best to call you back.