Our friendly and experienced team is available to speak with you Monday to Friday, between 9am and 5pm. To find out how we can help you, get in touch with us by phone or email:
If you need urgent support outside of these hours, we recommend contacting:
- Combat Stress: 0800 138 1619 (available 24 hours)
Confidential and safe help and advice about Service-related mental health issues for the whole military community
- Samaritans Free phone: 116 123 (available 24 hours)
Available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts.
Supporter & Media Enquiries
Our regular office hours are Mon – Fri 9am to 5pm
- Fundraising, Corporate fundraising and volunteering: 01980 846459 or email firstname.lastname@example.org
- Donations: 01725 514130
- H4H Shop orders and queries: 01725 513212 or visit the site here.
- Direct Debit: 01980 846459
- Legacies & Pledges: 01980 846459
- Challenges: 01725 514106
- If you're a member of the press please head to our press contact page
As a charity, Help for Heroes is dependent on and incredibly grateful for your generous donation.
In compliance with legal and best practice regulations set by the Charity Commission, the Institute of Fundraising and the Fundraising Standards Board, all donations we receive (including registration fees for challenge participation) are treated as irrevocable gifts and, as such, are non-refundable.
However, if you suspect your credit card has been used incorrectly, or you have any other issue that you would like to discuss, please contact our Donations team as soon as possible on 01725 514130 (Monday to Friday, 9am to 5pm) or by emailing: email@example.com
Please note, donations made by direct debit are covered by the Direct Debit guarantee.
We hope that you are pleased with the service you’ve received from us at Help for Heroes and with any purchase you’ve made from our Trading company but if there’s something you’re not happy with, we’d like you to tell us about it so that we can try to put things right. Please contact us using our online complaints form here.
For general enquiries or to request information, please use the contact details above or our Contact Us form.