Access our Welfare Support Hub

Who can use the Support Hubs?

The Support Hubs are available to all serving and veteran wounded, injured and sick personnel, their families and carers.

What is a Support Hub?

Our Support Hubs are free and confidential 'one stop welfare shops' available to access in person at our Recovery Centres or on the phone or by email.

They bring together a dedicated team of welfare specialists from a range of service charities and organisations to collectively offer advice and guidance on a multitude of issues such as money, health, housing and respite.

Each Support Hub can help with advice and guidance on the following issues:

  • Pensions (War Pension Scheme & AFCS
  • Benefits and grants
  • Budgeting and debt management
  • Prosthetics advice
  • Psychological wellbeing
  • Hearing loss advice
  • Visual impairment advice
  • Assistance dogs
  • Volunteering opportunities and work placements
  • Vocational assessments
  • Employment search and support
  • CV writing and interview skills
  • Transition support
  • Learning and Personal Development support
  • Band of Sisters (support, fellowship, gifts etc. for the loved ones of the wounded, injured and sick)
  • Respite and holidays
  • Hospital support (including hospital visits)
  • Housing options & Benefit advice
  • Assistance with home adaptations
  • House purchasing advice
  • Band of Brothers (incl. excursions, holidays, gifts etc. for the wounded, injured and sick)
  • Health and fitness support
  • Transition programmes for personnel leaving the Armed Forces

How can I access the Support Hub?

To access welfare support as a day visitor, or to stay at one of our Recovery Centres for in-depth welfare support (for between 1 and 3 weeks), contact the Support Hub at your nearest Recovery Centre.

Tedworth House, Tidworth, Wiltshire

  • Opening hours: 0900-1700, Monday-Friday
  • Telephone: 01980 844200
  • Email: Ask for a 'Request for Support' form via: tedworth.support.hub@helpforheroes.org.uk
  • Drop in: we’re located in Tedworth House, Tidworth, Wiltshire, SP9 7AJ

Phoenix House, Catterick, North Yorkshire

  • Opening hours: 0900-1700, Monday-Friday
  • Please call or email to make an appointment before you visit.
  • Telephone: 01748 834148
  • Email: Ask for a 'Request for Support' form via: catterick.enquiries@helpforheroes.org.uk
  • Find us at: Phoenix House Recovery Centre, Richmond Road, Catterick Garrison, North Yorkshire, DL9 3AW

Chavasse VC House, Colchester, Essex

  • Opening hours: 0900-1700, Monday-Friday
  • Please call or email to make an appointment before you visit.
  • Telephone: 01206 815838
  • Email: Ask for a 'Request for Support' form via: colchester.supporthub@helpforheroes.org.uk
  • Find us at: Chavasse VC Recovery Centre, Berechurch Road, Colchester, Essex, CO2 9RQ 

Naval Service Recovery Centre, Plymouth

  • Opening hours: 0900-1800, Monday-Friday, 0900-1200 Saturday
  • Please call or email to make an appointment before you visit.
  • Telephone: 01752 562179
  • Email: Ask for a 'Request for Support' form via: plymouth.supporthub@helpforheroes.org.uk
  • Find us at: Naval Service Recovery Centre, Endeavour Building, HMS DRAKE, HM Naval Base Devonport, Plymouth, Devon, PL2 2BG
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