Help for Heroes is committed to protecting the personal information of all visitors to this web site. We recognise our obligation to keep personal information secure and to tell you how we treat information about you.
Users of our web site can visit the site without revealing their identity or providing information about themselves.
We collect information directly from users when they voluntarily submit their personal information to us via registration forms on our web site or in correspondence or when received from third parties.
At certain parts of our web site, we may provide the opportunity for users to register for an event or order goods, join a mailing list or request information. We reserve the right to add to the list of opportunities currently available to our users enabling them to interact with us.
USE OF COLLECTED INFORMATION
Generally visitors are informed of the use of their personal information at the time of collection.
Normally, personal information provided by you or collected from third parties is used by us (or by any organisations who are business partners at that time with whom we share information) to respond to enquiries or to process requests.
It may also be used to provide users with additional information by post or email (where express consent is received) regarding forthcoming events, provision of products and services, to notify them of any changes to our services and to contact them with information regarding similar services which we consider may be of interest.
If you do not want us to use your data in this way, or pass your details on to third parties, please indicate this on our online registration forms where we collect your data.
Where credit decisions need to be made about you, personal information may be passed to other companies or organisations to carry out credit risk checks, check identity and prevent money laundering.
In the event that we wish to use personal information for other purposes we will inform you.
In order to process requests, respond to enquiries and (where consent has been obtained) provide you with information about other events, goods and services, your personal information may need to be passed to, stored by and/or processed by other companies that we have engaged to provide services to us, such as our website hosting company. Any such companies are contractually bound to keep such personal information secure and to use it strictly for the performance of the particular services only. They are not permitted to use your personal information for any other reason without your consent.
We may also pass or share your personal information to any member of our group which means our subsidiaries, namely Help for Heroes Trading Limited although they will only use that information for the same purposes for which it was given.
Circumstances may arise where information is disclosed to a third party under a legal obligation or as a means for protecting the users’ rights.
SECURITY OF COLLECTED INFORMATION
Help for Heroes maintains strict physical, electronic and administrative safeguards to protect user's personal information from unauthorised or inappropriate access.
In the event of information being processed abroad, stringent contracts will be put in place to prevent misuse. Workers, affiliates and business partners who misuse a user's personal information are subject to legal or disciplinary actions.
RIGHTS OF WEB SITE USERS
Users of our web site may review and update any personal information that is provided to us or collected through this web site and actually stored by us [on secure servers].
Help for Heroes will respond appropriately to users’ request to correct inaccurate personal information and all complaints relating to the collection, storage, use and disclosure of personal information will be dealt with promptly in a confidential manner. It is completely up to users to provide us with their personal information.
Users have the right to ask us not to process their personal data for marketing purposes when registering personal information, and where they have consented on registration forms to be contacted, they may withdraw that consent at any time. You can also exercise this right at any time by contacting us at the address below or by email through our website.
Help for Heroes is registered under and complies with the provisions of the Data Protection Act 1998. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Help for Heroes and we can be contacted at the following address:
Unit 14 Parkers Close,
Downton Business Centre,
Wiltshire SP5 3RB
ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Help for Heroes as the web site operator and our affiliates and business partners each reserve copyright in all content that they provide to the site, including but not limited to design, text, software, drawings, graphics and other files. None of these may be republished, reproduced, downloaded, displayed, distributed, posted transmitted or sold in any form or by any means in whole or in part without prior written permission of the copyright owner.
No part of this web site content may be reproduced and reused for any commercial purpose whatsoever. All page headers, button icons, collection material, custom graphics and all other types of graphics used on this site may not be copied or imitated without the right owner's permission.